Returns & Refunds

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Policy

• Items can be returned within 14 days of receiving your order.

• Products must be unused, unworn, unwashed, and returned in their original condition with all tags attached.

• Items that show signs of wear or damage cannot be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return your original order and place a new order.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: Osayrus.nl@gmail.com